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How to Pay for your Safari

 

Book Online via our website: Guests may book online via the BOOK NOW button, and make a booking online. During this process you are asked if you would like to pay by credit card (and you can enter your card details, but please do note that we will not deduct any monies of your credit card without your authorization in writing) or you may take our bank details and pay in South Africa via an EFT (Bank deposit or Electronic Funds Transfer)

We will receive an email from our reservations software to inform us of your booking. If you have elected to pay by Credit Card, we will not deduct the safari fare at this point. Our Bank (First National Bank, South Africa) rather insists that we send you a 3D secure online credit card link via a secure Payment Gateway (Virtual Card Services) where you can enter your card details and personal PIN. This is in fact not only a banking security requirement, but also a requirement from VISA and MASTERCARD – it protects both parties as we are sure it is in fact you using your card, and you can be assured that the merchant is not utilizing your card for any other purposes other than for the payment of your safari fare.

Once you have made an online booking, please check your email, as we will send you the following details:
1. Re-Confirmation of your Safari booking.
2. Invoice for your deposit or full fare depending on how far in advance your booking is
3. Pre Tour Safari Information, so that you are fully prepared for your holiday
4. Self drive travel directions if applicable
5. General information regarding Shindzela Tented Safari Camp.
6. Payment can then be made with your credit card via our website by selecting the pay now button (this will take you to our secure link) and using your full name as reference number/name for your booking.

What we need to know from you:
1. Full names of all the guests travelling
2. Any special dietary requirements
3. Your planned arrival details (where are you travelling from?)

If you elected to pay by EFT or Direct deposit, please kindly email or fax us a copy of your deposit slip to: Shindzela@mweb.co.za or Fax: 086 211 0828

PayBill payments: For overseas guests who do not wish to pay with a Credit Card, we can send you a secure online link called a PayBill. This is also sent via a secure Payment Gateway (PayGate) and is similar to a credit card link, but it gives you a bank account in your home country in to which you can deposit your safari fare.

Once you have made your payment in your home country, please email us proof of payment. We then send this proof of payment to PayGate – when they have cleared the funds in your country, they pay us the Rand value here in South Africa. The exchange rate used is the bank exchange rate applicable on the day of payment. Important:

Once we email you a PayBill, you do need to complete the payment within 24 hours of issue of the PayBill, as they are influenced by currency fluctuations. We use PayBill’s for overseas guests and overseas tour operators a great deal, and it is a simple, effective method for international guests to pay us without having to use a credit card.

Book direct via email: Many guests have questions prior to booking their safari, and we are always very happy to assist in answering questions, or give advice on touring in the area. Guests may book anytime by sending us an email: shindzela@mweb.co.za or info@shindzela.co.za, or by calling us on +27 15 793 1578 / +27 87 943 6442

Once we have made your booking, we will send you confirmation via email and follow the same payment process as listed above.

Booking via a Tour Operator or Travel Agent: Many guests do elect to book with their own travel agent (overseas or locally in South Africa) – we are always happy to work with your travel agent – please just ask them to get in touch with us via email or give us a call.

Cancellation Policy:   
20% non refundable deposit on confirmation   
Cancelled more than 31 days prior to arrival: loss of 20% of fare 
Cancelled between 30 - 8 days prior to arrival: loss of 60% fare 
Cancelled 7 days or less prior to arrival: loss of full fare 
Full payment of your safari fare is due 30 days prior to your arrival at Shindzela.

Please make sure you take out travel insurance to cover you for cancellation and curtailment, as well as medical travel insurance.

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