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Safari Booking Terms

Shindzela Tented Safari Camp

Booking terms & Conditions

Provisional bookings: At the time of initial enquiry, we will hold a provisionally booking for you for a period of 48 hours. After this time, if you decide to travel, we will require a 20% non-refundable deposit to secure and confirm your booking. If you cannot confirm your booking, we will release your provisional booking, and make the space available to other guests.

Confirmation of bookings: We will require a 30% non refundable deposit to confirm your booking. The balance of your total safari fare is due 30 days prior to arrival. Please make sure it is paid in time, as we reserve the right to cancel your reservation, should the full fare not be paid 30 days prior to your arrival. If you book and travel within 15 days of your arrival, the full fare is then payable at the time of making your reservation.

Cancellation policy:
Cancelled more than 30 days prior to arrival: loss of 30% deposit/fare
Cancellation between 31 - 8 days prior to arrival: loss of 60% of fare
Cancellation less than 7 days or less prior to arrival: loss of full fare

Cancellations will only be accepted in writing.

Please make sure you take out cancellation and curtailment travel insurance to cover you in the event that you have to cancel your safari.

Safari Rates are quoted in South African Rand, and are inclusive of 14% VAT, Accommodation is in Twin bed or Double bed safari tents, with private en suite shower, toilet and hand basin.

Rates include: accommodation, 2 safari activities per day (morning and afternoon-night game drives) and walking safaris,  all meals, tea/coffee, 50mb Wi-Fi voucher and all non alcoholic drinks

Rates exclude: Timbavati Reserve fees: Conservation levy of R170.00 per person once off payable in camp or we can add it to your accommodation bill and R120 per vehicle once off (self drive or transfer, paid at the Timbavati Gate), all alcoholic beverages, travel to/from camp, travel insurance, gratuities, items of personal nature

Tented Safari Accommodation: Shindzela is a comfortable tented bush camp. We offer an authentic African safari experience in an unfenced wilderness environment.    

Safari accommodation is in twin (furnished with 2 x ¾ beds) or double (furnished with 1 x King size bed) safari canvas tents, set on wooden platforms. Tents have a wooden entrance door, adjustable canvas flaps for windows, and mesh to keep insects out. Each tent has a thatch (grass) roof and porch, designed to cool the tents in summer. Tents have solar lights. All tents are equipped with all bedding, and towels. Each tent has a private en suite bathroom with shower, flush toilet and hand basin (hot and cold running water) 

The general bush camp area encompasses of a thatched roof (grass) dining & lounge area, swimming pool, kitchen, staff accommodation and a central African fireplace – a perfect spot to relive safari experiences around the fire. Please note that Shindzela runs on gas and solar (no electricity), so we do not have TV in camp, we can however recharge camera batteries in the dining room area. We also do provide swimming towels.

CHECK IN: Check in is between 13h30 – 14h30. Please try and adhere to the check in times – we are a small camp, so we are often moving laundry and supplies in and out of the camp after guests check out, and we do need some time to prepare your room. Our afternoon safari activity generally begins at about 16h00, so if you arrive by 14h00 / 14h30, you will have time to settle in before joining us for an afternoon activity

CHECK OUT: Check out is between 10h30 – 11h00 on the day of departure. Guests do have time to participate in the morning safari activity and enjoy breakfast before departure.

Credit Cards: We accept credit card payments in camp (this would be for your alcoholic drinks, curio's and conservation levy) however only VISA or MASTERCARD. 

Bar: Your African safari is hosted by a guide and tracker, and the camp is owner run & managed. You can ask any of the friendly Shindzela staff to assist you with getting something to drink, we offer complimentary soft drinks, bottled water and cordials (non alcoholic) for you to enjoy during your stay. If you would like any alcoholic drinks this will then be added to your room bill, which you can then settle upon check out either in cash or using your credit card.

We stock a selection of drinks, but not a wide variety: we generally have soft drinks (coke, sprite, orange juice, bottled water, diet coke / coke zero, tonic water, lime & soda, fruit juices), local beers, gin, whisky, vodka, white and red wines. Alcoholic drink prices range from R15 a beer, and R90 – R160 for a bottle of wine.  Regrettably, guests are not permitted to bring their own drinks to camp.

Meals: We have 3 meals a day in camp. At the start of the day (05h30), enjoy tea and coffee with rusks (a local South African biscuit). On return to camp, enjoy a hearty breakfast/brunch – fresh fruit, cereals and cooked breakfast. A light lunch is served in the late afternoon before the safari activity. Dinner is enjoyed at about 20h00.

Special dietary requirements: Please advise us of any special dietary requirements at the time of making a booking. We can cater for vegetarian, gluten free and not to strict Halaal diets. Unfortunately we are unable to cater for Kosher meals. Our supplies are taken in to camp twice a week, so if we are not aware of your dietary requirements at the time of booking, it may become difficult to cater for you once you arrive in camp

Walking Safari: At Shindzela, you can also participate in a walking safari activity. Your safari guide will give you a thorough safety briefing before your safari walk, so that you are comfortable with the rules and safety instructions pertaining to your walking trail. Please feel free to ask questions at any time. Please do remember that you are walking in a wild environment, and it is important to listen to your guide at all times. There is ample opportunity to stop along the trail to examine interesting features of the bush, to observe animals and learn more about the African bush. Photography is allowed on the walking safari, but under the guidance of your safari guide.

Guests choosing a walking safari activity should be prepared to walk anywhere from 2 – 3 hours on a trail. All walking trails are led by an experienced armed trails guide. A maximum of 8 guests on a walk. Regrettably no under 16 years are allowed to participate on the walking trails.

Children: Regrettably we do not accept children less than 10 years. In some instances in larger family groups it is possible to take an 8 or 9 year old if a private vehicle is booked. Please enquire. Children 10 and over may accompany adults on game drives, but no under 16 years on a walking safari.

Safari Age limits: due to the fact that we operate in an unfenced wilderness area, there is a lower safari age limit of 10 years, and for walking activities, the age limit is 16 years and 70 years.  Children between the ages of 10 and 18 must be accompanied by an adult. If a guest is older than 70 years, and is fit and would like to participate in a walking safari, we will consider the request, provided that the guest acknowledge that he/she is fit and capable enough to participate on the walking trail of about 2-2.5 hours. 

Malaria: The Timbavati Private Nature Reserve is situated in a malaria area, and guests are advised to seek appropriate advice from their local medical practitioner or travel clinic. If you are taking any other medication on a regular basis, please bring a supply with you.

Health: All guests staying at Shindzela Tented Safari Camp acknowledge that they are in a fit state of health, and know of no reason why they cannot participate in game drives or a walking safari. Guests on a walking activity must be able to walk in the wilderness for periods of 2 or 3 hours. It is the sole responsibility of guests to advise Shindzela Safaris of any health issues such as epilepsy, allergic reactions, asthma and so forth.

All guests participating in a Shindzela safari must provide us with contacts details of a relative who we can contact in the event of an emergency.

Whilst we are not medical professionals, we can say that it is not necessary to have a host of vaccinations / shots for travel to South Africa. In most cases, tourists visiting the country will travel in first world conditions – South African accommodation, food and water is generally of a good standard. Taking sensible travel decisions makes it very unlikely that you will contract any illnesses whilst travelling in South Africa (read our notes on malaria) or encounter any medical problems during your travels. If you are volunteering and working in our very rural areas, then perhaps consult your travel clinic or doctor about shots.

Private hospitals are of a very high standard in South Africa, and most towns and cities have good pharmacies. If you do take any medication on a daily basis, please bring a supply with you.

If you are still unsure of health whilst travelling to South Africa, please contact your local doctor and / or Travel Clinic. More Information from www.traveldoctor.co.za

Travel and Medical insurance: It is compulsory for each and every guest that travels with Shindzela Safaris, to take out a comprehensive travel insurance policy that covers medical evacuation, hospitalization, repatriation, cancellation and baggage loss. We reserve the right to refuse entry to our safari activities should a guest not have appropriate insurance.

Shindzela Safaris has insurances in place for professional and passenger liability. Our cover does include emergency medical evacuation insurance for guests in the event of an accident. However, this insurance ONLY covers your evacuation to the closest medical facility. Once at a medical facility, the guest assumes full responsibility for all medical and related costs.

Wildlife: Whilst our safari guides are trained as wildlife rangers, and exercise due respect when encountering wildlife on foot, in camp or during a safari activity, the guest accepts the inherent risks associated with participating in a wildlife safari, or staying in an unfenced safari camp. The guest understands and accepts that Shindzela Bush Camp is unfenced, and is situated in a wild, untamed nature reserve. Animals are free to roam through the camp.  Shindzela Walking Safaris CC trading as Shindzela Tented Safari Camp, its employees and agents cannot be held responsible for any incidents, injuries or deaths as a result of participating in a walking safari, game drive, or staying at the camp.

Liability and responsibility: Shindzela Tented Safari Camp / Shindzela Walking Safaris carries public, passenger and professional liability insurance. Neither Shindzela Walking Safaris CC nor any person or agent acting for it, through or on behalf of the company shall be liable for any loss or damage whatsoever arising from any cause whatsoever, including loss or damage caused by sickness, theft, injury or death. In addition, the company shall have the right at any time at its discretion to cancel any safari or the remainder thereof, or make an alteration to the product or price, should it be deemed necessary, due to adverse weather conditions, strikes, war or government restrictions. In the case of cancellation or changes under such conditions, any additional costs incurred, shall be borne by the guest.

Law: The law of South Africa shall govern the relationship between Shindzela Tented Safari Camp and Shindzela Walking Safaris cc and the guest, and the courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and / or disputes, which may arise between Shindzela Walking Safaris and the guest or agent.

The company refers to Shindzela Walking Safaris cc, and the “guest or passenger” refers to a person (s) traveling with Shindzela Walking Safaris CC, whether on a tour or safari. 

Safari Activities: Shindzela operates daily game drives in open 4 wheel drive safari vehicles. Safaris generally begin early in the morning with a wake up call at 05h00. Enjoy tea and coffee before departing on a safari drive. Return to camp mid morning for brunch. The rest of the afternoon is at leisure to relax in camp, and perhaps have a nap! After lunch, we go out on an afternoon safari drive and stop at a spot in the Reserve for sundowner drinks. The game drive then becomes a night safari drive operating with a spotlight, in search of nocturnal creatures.

Timbavati Reserve Fees:    
R170 per person (payable in cash or credit card in camp) Conservation Levy and R120 per vehicle (to be paid at the gate in cash or credit card) vehicle entry fee. You will be issued with an entry/exit permit which must be signed by the camp on your departure. These are once off Reserve entry fees, not per night fees. Proceeds of these fees go towards the operational cost of the Reserve, which include conservation efforts such as anti poaching, road maintenance and reserve wildlife management.

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